Advising Tips and Answers to FAQ
Advise a student regarding academic forgiveness
If a student wants to apply for academic forgiveness, they should read the policy with their advisor and follow the process outlined in the following webpage: https://catalog.goucher.edu/content.php?catoid=10&navoid=843#Academic_Procedures
Advise a student regarding a grade appeal
If a student wants to appeal a grade after grades are submitted, they should follow the grade appeal process outlined in the following webpage: https://www.goucher.edu/registrar/grade-appeal-policy
Advise a student who expresses concerns about finances and financial barriers to class engagement
Students who express concerns about finances and financial barriers to class engagement (perhaps due to internet access, technology limitations, unstable housing, etc.) may now apply for emergency funding through the Janet Cane Fisher ‘38 Fund. This application process is managed through the Office of Student Support and Outreach (SSO), with support from the associate dean of students and the director for Student Financial Services. More information can be found on the resources for students page.
Advise a student regarding incomplete grades
Incompletes at Goucher College are given only for reasons beyond the student’s control, namely medical reasons or death in family. In all instances, the student must initiate an application for an incomplete with the instructor/professor and must submit the application to the Registrar’s Office by 5:00pm on the last day of classes of each semester. Incompletes are intended to apply to cases where the student has completed at least three-quarters of the work for the semester. The instructor has the right to deny an application for an incomplete. Please carefully fill out the following form with your student: Incomplete Grade Form (PDF)
Find if a student has changed a class to P/NP
To find out if a student has changed your class to P/NP, you have two options:
To check if and advisee has changed a class to P/NP, in MyGoucher, go to the “Advising” tab and select “Manage Advisees.” Then, click on the name of the student and then on Schedule. If a class has been changed to P/NP, the second line (which specifies the number of credits) will say, Type: Pass/NoPass.
To check if a student has changed a class to P/NP, in MyGoucher, and click on Class list, on Grading and finally, on a class. Under the column, Credit Type, you will see if a student is taking the class as P/NP. Under, Actual Grade, you can also see if a student has withdrawn from the class.
Find if a student has withdrawn from a class
To find out if a student has withdrawn from your class, you have two options:
Go to Navigate to a student's home page. Under the student’s name on their home page, there are a series of tabs. Click on the fourth tab that reads Class Info. If a student has withdrawn from a class, a W will appear in the last column of the class, entitled FINAL.
Go to MyGoucher, and click on Class list, on Grading and finally, on a class. Under the column, Actual Grade, you can see if a student has withdrawn from the class.
Find a student's home page in Navigate
Go to Navigate and type the student's name in the search bar located at the top of the page. This will take you to the student’s home page.
Find the GPA of a student
Go to Navigate and in the student’s home page, you can find the Cumulative GPA on the second ruler (the broad one). You may find Term GPA by clicking Class info, which is the fourth tab of the top ruler. Scroll down to see each semester Term at a glance sections.
Find the requirements an advisee has completed
To find an advisee's DegreeWorks, advisors may also go to MyGoucher, and under MyGoucher Links, click on DegreeWorks.
Find how many credits a student has completed
Go to Navigate and in the student's home page, you will find Total Credits Earned and Credit completion % at this institution. This will be on the second ruler gray bar on the student's Overview page.
You may also find this information for your advisees in DegreeWorks. Advisors may find DegreeWorks in MyGoucher, under MyGoucher Links.
Find a student's advisor
To find a student's advisor, go to Navigate to the student's home page. Under the student’s picture, there is a section entitled Your Success Team which lists students’ advisors and current professors.
Find a student's phone number
To find a student’s phone number in myGoucher, go to myGoucher Links, course roster with photos, scroll to the bottom and click “phone list”.
To find an advisee's phone number, advisors may also go to MyGoucher, and under MyGoucher Links, click on Student Locator for Advisors in the Advisor Links box. Select from list a semester and then, select from list a student. You may find an advisee's phone number by selecting any semester.
To find a student's phone number, go to Navigate to the student's home page. Click on the dropdown menu under the student's picture, entitled Student Info.
Help a student declare a major, minor, concentration
For information on declaring a major, minor, or concentration, please visit: https://www.goucher.edu/registrar/policies/declaring-major-minor
Help a student to petition to walk
This petition is intended for students who would like to walk at Commencement, before having finished their college requirements. Please read policy before bringing up this recommendation as there are restrictions. For more information, please visit: https://www.goucher.edu/commencement/faq-for-undergraduate-degree-candidates
Help a student in crisis
If a student is in crisis, you should direct the student either to the Student Counseling Center or ask them to call the ProtoCall number. ProtoCall functions as a sub-contractor to the Student Counseling Center.
When calling 410-337-6481, a caller is directly calling the actual Student Counseling Center on our campus. When calling the after-hours number (855-236-4278), the caller is calling (and will speak to) a licensed mental health counselor employed by ProtoCall. While marketed as an after-hours line, calls will be answered any time of day. ProtoCall clinicians are able to support students for low-level (emotional support) through mental health crisis (capacity to assess for and initiate transport to hospital if warranted). If you are with the student, you may initiate the call, provide clinician with summary of your concern, and hand over phone to student. For all calls placed to ProtoCall, call-logs are created and forwarded to staff in the Student Counseling Center to ensure Goucher mental health clinicians are able to follow-up if needed.
If there is an emergency with a student, a faculty member should contact Campus Safety as soon as possible to request assistance from on-call staff who can provide outreach and help manage the situation. For any emergency, your first step should be to call Campus Safety, but you can also direct follow-up communication to Ron Brooks (Ron.Brooks@goucher.edu). Any emergencies should always be reported by telephone to the Campus Safety Department at 410-337-6111 or 410-337-6112. The Office of Campus Safety is located on the ground floor of Heubeck Hall.
Make an appointment with ACE, QR and Writing Centers?
Request an appointment with an ACE coach:
Students can make appointments with ACE via the Navigate app. After logging in, the student should select “Schedule an Appointment” on their homepage and follow the prompts to make an appointment in ACE with an academic coach.
Schedule an appointment with QR Center: https://www.goucher.edu/learn/academic-support-and-resources/quantitative-reasoning-center/schedule-an-appointment
Make an appointment with Writing Center:
Raise ad-hoc APR
In Navigate: (1) From Professor Home, click on “Progress Reports” next to your desired class; (2) Check the box next to the student’s name; (3) Click on the “Actions” dropdown menu; and (4) click on “Create a New Progress Report.”
If you have already raised an APR and the student has not taken any action, please contact the student's advisor.
Advisors should then reach out to their advisee, read all the APRs with them (in Navigate, in the student's home page, under the student’s name, third tab entitled History), and create a plan for academic success. This plan may include helping the student to withdraw and/or change some classes to P/NP and helping them organize their work to be successful in their classes. Faculty advisors may also refer students to see an academic coach at ACE by making an appointment through Navigate.
If an advisor is unsuccessful with outreach, the advisor should raise either a Wellness Alert (see below) or a General Academic Concern Alert.
Raise a campus engagement concern alert
If a student has shared with you that they feel disconnected from their peers at Goucher or would generally benefit from being more connected to the co-curricular life of the college, raise this alert. These alerts are managed by personnel in the Office of Student Engagement (Aisha Rivers and Iyanna Pierre-Louis.)
Raise a Wellness Alert
If you have a socio-emotional, wellness, or mental health concerns about a student, search for that student on Navigate and raise a "Wellness Alert" in the “Links” box about half the way down on the right-hand side of the screen. This will raise a private alert to the Office of Student Support and Outreach, who will then triage the concern and outreach to the student or refer the concern to the Care Team if the issue is complex. Faculty and staff who raise a Wellness Alert should receive an email back from the Office of Student Support and Outreach confirming receipt of the concern. The “Wellness Alert” does not send a notification to the student.
Raise a General Academic Concern
Please make sure that you have sent an ad-hoc APR if you have feedback that would be beneficial for a student to read. If a student has not responded to your feedback, please contact the student's advisor. The advisor will contact their advisee and if they do not receive a response, the advisor may raise a "General Academic Concern (Comment not viewable by students)." The "General Academic Concern” alert does not send a notification to the student. Only advisors should raise these alerts.
Raise a Retention Alert
If a student has shared with you that they want to leave Goucher, please click on “Issue an Alert” to raise a "Retention Risk” alert. This information is not viewable by the student, but is managed by the Care Team, who will triage the concern and outreach to the student when appropriate.
Raise a technology Challenge alert
If you notice that a student in your class is having difficulty with their technology, raise this alert. Difficulties might include issues that can be solved through training on how to use the technology in question, a lack of stable WiFi, or a lack of regular access to an appropriate computer. These alerts will be managed by the Judy Julien-Alexander, Director of Technology Support. She will refer students who need one-on-one assistance/training to IT’s Online Remote Assistance appointments. She will refer students who might need additional funding in order to address their technological concern to Financial Aid or to the Janet Cane Fisher ’38 Fund for emergency assistance.
Report a student or an advisee's complaint about a class
If a student complains to you about a class, please direct the student to talk to the instructor/professor of the class.
If a student cannot resolve the issue with the instructor/professor of the class, please direct the student to the center director or the program coordinator and the student's advisor. You may find center directors and program coordinators at the bottom of the following page: https://www.goucher.edu/learn/academic-centers/ (click, VIEW PROGRAM CONTACTS).
If the center director and/or the program coordinator cannot resolve the issue, please send an email to the associate provost for faculty affairs, Jamie Mullaney (email@example.com).
Students can always go to talk to the associate provost for undergraduate studies and they often do, but the process outlined above is how faculty and staff should handle the complaints that are brought up to them.
Report a student who you believe has violated the Academic Honor Code
If you believe that a student has violated the academic honor code by plagiarizing or cheating, please send a description of the violation in an email to firstname.lastname@example.org and attach the syllabus of the course and any relevant information (student’s assignment or exam…). Please read the policy at: https://www.goucher.edu/learn/provost/academic-honor-code
Send a message from Navigate to your student and advisees
Go to Navigate and in the student’s home page, on the top box on the right side of the page, you will see “I want to…”. The first option is “message student”. When you click on “message student” a separate window will open. This will allow you to write a message to the student that will arrive in their email via Navigate. It will be saved in Navigate under the Conversations link on the Navigate home page.
Take attendance in NAVIGATE
- Log into your Navigate account.
- On your Navigate homepage – if it says “Staff Home” at the top, click the small arrow and move to your “Professor home” page.
- On the right-hand side of the page you will see a “Quick Links” box. Select “Record My Class Attendance.”
- Choose the course in which you are reporting attendance, then choose the date for which you are reporting attendance.
- Take attendance for each student. For purposes of the report which the Registrar needs at three points in time (1st day of classes – 2nd week of semester - 10th week of semester), please select “present” or “absent” only. Do not select the “tardy” or “excused” options.
- Save the attendance by clicking the save button on the bottom of the page.
Please check the following websites for any other questions you might have:
Office of the Associate Provost for Undergraduate Studies:
Questions in response to COVID-19 pandemic: