Technology Resources for Online Classes FAQ

Frequently Asked Questions From Students

How do I access Canvas for my online course?
You can connect to through a web browser or you can access Canvas on your phone (there’s an app for that!).

Where can I find more information about using Canvas as a student?
The Canvas Help menu is the best place to start (click Help on the left navigation panel). The first link on the Help menu is the Training & Support for Goucher Users page with a link to Student FAQs that answers questions like…

There are other “Get Help” options available from the Help menu including links to Canvas Guides, Report a Problem (email), Chat with Canvas Support, and a student phone number to call the Canvas Support Hotline. Each of these support options are available to students 24 hours a day, 7 days a week, including weekends, evenings, and holidays.

How do I participate in a Zoom meeting?
Zoom provides a 1 minute “Join a Meeting” video.

How do I get assistance with Zoom?
Be sure to visit to view popular tutorials and videos. The One Minute Video Introductions are particularly useful.  For technical assistance, visit the Zoom Technical Support page.

What if I don’t have a laptop computer?
The college requires all undergraduate students to have a laptop for classes.  “What Technology Should I Bring to Campus” includes links to recommended models that meet the minimum requirements and includes links to vendor sites with educational discounts.

If you don’t have a laptop computer, you can use any computer with Internet access to connect to Canvas and Zoom with a web browser.  You can also use your tablet or smartphone to access Canvas and Zoom.

What if I don’t have Internet access?
Here are some options for obtaining Internet access.  You can:

  • Ask a neighbor if you can access their wireless network
  • Turn your phone into an Internet wireless hot spot -- see Phone Carrier directions below
  • Purchase an Internet hot spot device – see Phone Carrier device options below
  • Install Internet access – see Internet provider options below (NOTE: some carriers are currently offering discounts during the coronavirus pandemic)

How do I participate in a Zoom meeting if I don’t have a camera, webcam, or microphone on my computer/laptop?
You can join through the Zoom app that is available for smartphones or tablets.  Or you can call into the meeting with your cell phone.  The Zoom meeting information will include a phone number to call and the meeting id.

Can I schedule a remote assistance appointment?
The IT Help Desk is now offering remote assistance for students. You can sign up for 30 minute sessions during the times available. Please provide as much information about the problem you’re experiencing when signing up for remote assistance and provide a phone number you can be reached at. Please note: we are only able to provide support on Goucher related technology issues.

What if I have a problem with my Internet connection or wireless access?
How to Fix Your Internet Connection suggests: (1) Restart your computer (2) Ensure that your laptop's wireless adapter is enabled (3) Restart your Internet modem and router (4) Perform a soft reset on your network (5) Perform a hard reset on your network (6) Move closer to the router (7) Make sure that you have a clear line-of-sight between you and the router (8) Try using Ethernet (9) Contact your Internet Service provider.

What if I have a question or if I need technical assistance?
You can contact the Help Desk by email, visit the Support for Students webpage (, or call or text 410-337-6322 from 9am to 5pm, Monday through Friday.

How can you turn Your Phone into an Internet Wireless Hot Spot?
Here are the directions from phone carriers for turning your phone into a hot spot: AT&T , Sprint, T-Mobile, Verizon, Boost, FreedomPop, Karma, Net10, Straight Talk,  and Comcast Xfinity.

What are the options for purchasing an Internet hot spot device?
Here are the options for purchasing an Internet hot spot: AT&T , Sprint, T-Mobile, Verizon, Boost, FreedomPop, Karma, Net10, NetZero, and Xfinity.

What are the options for installing Internet Access?
Here are the Internet service provider options: Armstrong, AT&T, Cox Communications (NOTE: Cox Communications is offering an emergency response offer – free for the first month and $19.99 for months 2 to through 12), Dish, Frontier, HughesNet, T-Mobile, Verizon, Verizon COVID-19 Lifeline Low-Income Assistance Program, and  Comcast XFinity.