Printing in the Athenaeum

File Not Printing? Check the Following...

  • Confirmed the print job with papercut.
  • File is not larger than 200 MB.
  • Not logged in to a black and white printer after sending a job to Goucher_Color_Print.
  • Connected to GoucherWIFI when using WebPrint or Mobility Print from your laptop.
  • Sent only 1 or 2 jobs at a time then clicked the Print Release button (instead of the Print All button).

If Unable to Print from iMacs in Learning Commons

  • Make sure the PaperCut client (PCClient) is running.
  • If not, double-click the PCClient icon that’s in the top right corner of the desktop.
  • Make sure to log into PaperCut using your Goucher credentials when prompted. Change "Goucher User" to your username.

Job Stuck in the Copier?

  • Don’t just step away. Try to delete the job using the status/job cancel button.
  • Find a student tech to assist you. If they are not available, ask a librarian for assistance.
  • If you lose printer points because the job didn't go through, request a refund by logging in to and click "Recent Print Jobs." You will then see an option to request a refund. Provide detailed information of what happened.

Important Links

How-To Instructions on Basic Copier Functions

More Copier Troubleshooting Tips