Troubleshooting

Tips

For assistance contact the helpdesk

helpdesk@goucher.edu or 410-337-6322

Follow the tips below (using the Firefox browser) in order to ensure proper operation of GoucherLearn and the Live Classrooms. If using a different browser, search your browser directions for the same procedures.  

Allow Cookies

Clear Cookies

Enable Pop-Ups

Update Browser Plugins

Install Java

Install QuickTime

Update/Install Adobe Reader

Technical Problems with GoucherLearn or Online Course Access

Technical Problems with Live Classrooms