i2Verify FAQ

Frequently Asked Questions

Updated April 23, 2021

How do I contact i2Verify?

Website (including how-to guidance): https://i2verify.com/

Email: info@i2verify.com

Live Toll Free Support: (888) 458-6319, available M-F 6AM to 4PM PST

Fax: (480) 383-6949

How does i2Verify protect against data misuse and fraud. Will my data be safely stored and shared?

Yes, Goucher IT and HR have worked closely with i2Verify to ensure that all your data is safely stored and transmitted. You can read more about this process on their website: https://app.i2verify.com/security/overview

What information can i2Verify provide?

i2Verify can provide an employee’s:

  • Current or most recent job title
  • Dates of employment
  • Base annual salary
  • Employment status (Active/Inactive, Full/Part-Time, Perm/Temp)

i2Verify cannot provide an employee’s:

  • Employee information prior to January 2019
  • Job duties or reasons for separation
  • Personal data, such as address
  • Professional certifications
  • Work schedule, attendance or timesheet information
  • Amount of sick/vacation time off and reasons for time-off
  • Wage/loss insurance forms
  • Performance information

If I am on a leave of absence, will my employment verification information indicate that I am on leave?

If you are on a continuous leave of absence, or have not yet been returned from your leave of absence in UKG (formerly Ultipro), your verification information will show an “on leave of absence” status.

How often is the employment information in i2Verify's system updated?  

The information in i2Verify’s system is updated shortly after the close of every payroll cycle. In other words, changes to an employee’s status or updates to pay made in the course of any given pay cycle will appear in i2Verify’s system once that pay cycle closes.

I see that i2Verify can provide me with either an employment verification report or an employment verification letter. Which should I choose?  

The choice you make is entirely dependent on the information you need. The differences between the contents of an employment verification report and an employment verification letter are summarized below.

Employment Data

Included in an Employment Verification Report?

Included in an Employment Verification Letter?

Original and Adjusted Hire Date

YES

YES

Employment status*

YES

YES

Separation date(s)

YES

YES

Employment Type (full or part time)

YES

YES

Company Letterhead

YES

YES

Total Time Worked

YES

No

Home address in UKG

YES

No

Job and Wage History

YES

No

List of Gross YTD totals per paycheck

YES

No

Current Job title

No

YES

FTE

No

YES

Verifier Contact Information

No

YES

Signature and Title of Authorized Official

No

YES

* Status will show as “on leave” if the employee is actively on any type of approved leave of absence.

What if I have a lender or financer who needs a verification?

Please have your lender or financer contact i2Verify directly, see FAQ1.

Can i2Verify complete MFTE and/or housing forms?  

Yes. i2Verify can complete forms sent to them via fax or email, as well as those submitted to their secure file upload tool on their website. See FAQ #1 for contact information.

What should I do if the report I receive from i2Verify is incorrect or missing information?  

Contact i2Verify directly. See FAQ #1 for contact information.

Does i2Verify comply with the Fair Credit Reporting Act (FCRA)?

Yes. i2Verify’s secure verification process meets the FCRA’s requirement of a permissible purpose 1 for all employment verification requests. For income verification requests, verifiers must additionally certify to i2Verify that they have employee consent.2

  1. “Permissible purpose” is an FCRA-compliant reason for requesting employment and/or income information. Common permissible purposes include: for the extension of credit, as part of an account review, for employment purposes, or when ordered by a court. A permissible purpose is required for each employment or income data request.
  2. “Employee consent” is the employee’s authorization for access to their employment and/or income information. Employee consent can be in the form of an ink signature, an electronic signature or an i2Verify Permission Key. Verifiers must certify they have employee consent for each income verification request.