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Help Desk Request Form

The Help Desk provides a single point of contact for all computer, telephone, and voice mail questions, problems, information, or service requests for faculty, staff, and students. This request form provides the campus community with a way to submit questions, problems, or requests to the Help Desk through the web. Your assistance in providing the detailed information below will assist the Help Desk in understanding your request and aid the Help Desk in contacting you in a timely fashion.

All fields are required.
 
First name
Last Name
Phone Number
Campus Building
Room Number
Email Address:
Please choose one of the following categories that best describes you:
Faculty
Student
Staff
Other

If you need assistance in your residential hall room, please indicate if you grant permission for Information Technology personnel to enter your room if you are not there to correct the problem or complete the request.
Yes, I grant permission for Information Technology to enter my room to address this request.
No, I would prefer that I am present while the work is performed.
I am not in a residential hall room.

Please provide as much detailed information as possible in the space provided. The more information you can provide the Help Desk about the problem, the faster we can resolve your issue.

Here are examples of necessary information:

  • Is this the first time that you are experiencing the problem?
  • What is the exact error message that you are receiving?

Here are examples of unacceptable descriptions of the problem/request:

  • Computer does not work (What is the exact task you are trying to accomplish with your computer that does not work?)
  • I can not print (Do you get any error messages?)
Description of Problem/Request: