Student Worker Job Descriptions

Computing Services has three student worker positions available for the Fall semester.  Computing Services Assistants (CSAs) for the Computing Services Department will be asked to perform a variety of tasks as part of their employment.  Working with their supervisor, the CSA will assist the Computing Services staff with various support functions for fellow students, faculty, and staff.  The CSA will also perform a variety of common tasks, as well as take part in project based work as it is assigned by the supervisor.

Additionally, all CSA’s will be required to assist walk-in customers to the best of their ability during all shifts and seek the help of a Help Desk staff member if necessary.  They may also be requested to answer overflow Help Desk calls from time to time.

Requirements:  

• Must be able to lift and move computing equipment such as monitors, printers, etc.
• Previous computer troubleshooting experience is NOT required but beneficial.
• Eager to learn and able to pick up new tasks quickly.
• Must have good communication and customer service skills.
• Must work a minimum of 2 hour shifts.

Available Positions & Descriptions:

Title: Classroom Technology Specialist
Supervisors: Diane Allen, Help Desk Analyst
Vacancy: 1 position
Hours per week: 10-15 minimum
Pay rate: $7.00 starting/hr

Computing Services has an evening student worker position available.  Classroom Technology Specialists (CTS) are asked to perform a variety of tasks related to classroom audio-visual equipment.  Working with the supervisor, the CTS will ensure that all the classroom technology equipment that is sued by faculty and staff is well maintained and ready for use.  The CTS will perform routine scheduled testing, troubleshoot equipment when problems are reported, and replace faulty equipment.  The CTS will also take part in project-based work such as equipment inventory, creation of audio-visual classroom instructions.  Additionally, all CTS’s will be required to provide immediate assistance to faculty and staff with any issues regarding technology use in the classroom as they arise.

Main tasks:
• Perform nightly rounds to campus classrooms, testing the function of projectors, DVD players, VCRs, all audio visual components, as well as instructor station computers.
• Logging tickets in HEAT for any problems encountered and keeping comprehensive records of classroom maintenance.
• Analyze reported problems with equipment, replace and reconcile inventory.

Requirements:
• Must be able to work evenings independent of supervision and as part of team when necessary.
• Previous computer and A/V troubleshooting experience is NOT required but beneficial.
• Eager to learn and able to pick up new tasks quickly.
• Must have good communication and customer service skills.
• Must work a minimum of 2 hour shifts.