What is the Call Pilot Voice Messaging System?
As a Goucher faculty or staff, you are provided with a voice mailbox on the Call Pilot Voice Messaging System. This voice mailbox performs the same functions as a telephone answering machine, as well as advanced functions.

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How do I know if there are new messages in my voice mailbox?

Faculty, Staff, and Offices
The Voice Mail light for the Meridian digital telephone will be illuminated if you have voice mail.

How do I log into my voice mailbox from my residence hall or office phone?

  • Dial 6099. You will hear, "Call Pilot from Nortel Network, Mailbox?"
  • Press the # sign. You will hear, "Password?"
  • Enter your password and then press the # sign.  Your initial password is 12 + your 4 digit extension.  
  • NOTE: You will need to change your password as soon as you access the system for the first time.

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How do I log into my voice mailbox from another phone or from off-campus?

  • Dial 6099 if you are on-campus, or 410-337-6099 if you are off-campus. You will hear, "Call Pilot from Nortel Network, Mailbox?"
  • Enter your voice mailbox number, then press the # sign. You will hear, "Password?"
  • Enter your password and then press the # sign. Your initial password is 12 + your 4 digit extension. 

How do I listen to a message in my voice mailbox?

  • After logging into Call Pilot Voice Mail, listen to the mailbox summary
  • To play the message, press 2
  • To skip back while playing the message, press 1
  • To skip forward while playing the message, press 3
  • To pause the message, press the # sign. To continue playing the message, press 2
  • To go to the next message, press 6
  • To go to the previous message, press 4
  • To go to a specific message, press 86, then enter the message number and press the # sign
  • To delete a message, press 76 while playing the message
  • To restore a deleted message, press 76 while playing the message

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What is my voice mail password?
By default the voice mail password is 12 + your voice mailbox number.

How do I change my voice mailbox password?
Your password will expire periodically for security reasons. When notified, use the instructions below to change your password:

  • While logged into Callpilot, press 84
  • Enter your new password, then press the # sign. Please Note: Your password may be from 4 to 16 numbers. You may not use the # sign or the * sign as part of your password.  It cannot be the same repeating digit, consecutive digits, or same as the mailbox number
  • Enter your new password again, then press the # sign
  • Enter your old password, then press the # sign

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How do I record my voice mailbox greeting?
The Callpilot Voice Messaging System allows you to record a personal greeting that callers will hear when they reach your voice mailbox. You can create an internal greeting for on-campus callers and an external greeting for off-campus callers. If you want the same greeting for both on-campus and off-campus callers, create an external greeting only.

  • While logged into Callpilot, press 82
  • For your external greeting, press 1. For your internal greeting, press 2
  • To review the greeting, press 2
  • To record the greeting, press 5
  • To end the recording, press the # sign
  • When you have finished recording, you can review the greeting (press 2), re-record the greeting (press 5), or delete the greeting (press 76)
  • To exit, press 4

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How do I record my voice mailbox personal verification/identification?
The Voice Messaging System allows you to record your name for personal verification/identification. This personal verification will then be attached to any messages you leave for other Callpilot users.

  • While logged into Callpilot, press 829
  • To hear the name for personal verification, press 2
  • To record the name for personal verification, press 5
  • To end the recording, press the # sign
  • When you have finished recording, you can review the name for personal verification (press 2), re-record the name for personal verification (press 5), or delete the name for personal verification (press 76)
  • To exit, press 4

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How do I use Express Messaging?
Express Messaging is a way to deposit a message directly into another Call Pilot Voice Mail user's voice mailbox.

  • Dial 6582. You will hear, "Express Messaging. To mailbox?"
  • Enter the voice mailbox number of the person for whom you are leaving the message, then press the # sign
  • You will hear, "Please leave a message after the tone"
  • After recording your message, you may hang up

How do I clear off my voice mailbox?

  • To remove all of the messages in your voice mail box, you will need to delete each message by pressing 76 for each message.  
  • To remove your external greeting, press 82 then 1 then 76
  • To remove your internal greeting, press 82 then 2 then 76
  • To remove your personal verification, press 89 and then 76

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Download:

Meridian Mail User Guide (Adobe Acrobat)
A guide explaining the features, functions, and commands in the Merdian Voice Mail System.