Tips

For assistance contact the helpdesk

helpdesk@goucher.edu or 410-337-6322

Follow the tips below (using the Firefox browser) in order to ensure proper operation of Canvas. If using a different browser, search your browser directions for the same procedures.  

Allow Cookies

• How to Allow Cookies in Firefox:  http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Clear Cookies

• Perform these steps regularly: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored   

Enable Pop-Ups

• Enable Pop-Ups in Firefox: https://support.mozilla.org/en-US/questions/1012416

Update Browser Plugins

• Check for needed software updates: https://support.mozilla.org/en-US/kb/use-plugins-play-audio-video-games

Install Java

• Make sure the latest Java Software is installed on your computer.
• Uninstall all versions of Java before installing the new version.
• Go to http://java.com/en/download/index.jsp for the free download.
• If videos will not play, add http://learn.goucher.edu to the Java Exception Site List: http://java.com/en/download/exception_sitelist.jsp

Install QuickTime

• Make sure you have the latest version of QuickTime on your computer.
• Uninstall any old version before installing the new version.
• Go to http://www.apple.com/quicktime/download/win.html for the free download.

Update/Install Adobe Reader

• Go to http://get.adobe.com/reader/ for the free download.

Technical Problems with GoucherLearn or Online Course Access

• Call or email the helpdesk: helpdesk@goucher.edu  or 410-337-6322
• You may report the problem at: https://helpdesk.goucher.edu/

Technical Problems with Live Classrooms

• Call or email the helpdesk: helpdesk@goucher.edu or 410-337-6322