Frequently Asked Questions
What should I do if I am experiencing a crisis?
If you are experiencing a true mental health emergency, dial Public Safety at 410-337-6111 if you are on campus, or 911 if you are off campus. An additional resource is Baltimore County Crisis Response at 410-931-2214, a crisis hotline open 24/7. For an urgent crisis, the Goucher Counseling Center also has a crisis walk-in hour Monday - Friday at 1:00 PM. After hours, the Goucher Urgent Crisis Hotline should be called at 855-236-4278.
How do I schedule an appointment with a counselor?
To schedule an appointment, students should call the confidential counseling voicemail box at 410-337-6481 and leave their name, number, reason for seeking treatment, and their availability for an appointment. After scheduling an appointment with a counselor, students should complete a "Counseling Pre-intake Packet" (found on our Forms page) and bring it with them to their initial appointment. Appointments may be scheduled Monday - Thursday 9:00 AM - 7:00 PM and Friday 9:00 AM - 5:00 PM.
What kinds of issues do you treat?
The Goucher Counseling Center treats a variety of mental health concerns including: adjustment to college, stress management, interpersonal relationships, identity development, anxiety, depression, building self-esteem, assertiveness training, alcohol- and drug-related issues, issues of oppression, identity development, and issues related to any kind of abuse, including sexual assault. For more information about the specific specialties of our practitioners, please visit the Counseling Center Staff page.
The goal of brief psychotherapy is to increase self-awareness, support clients, resolve problems, and learn adaptive coping skills that may be used in the future.
Are there fees associated with counseling services?
Counseling sessions are free of charge for students. However, if students “no-show” for an appointment, their account will be charged $10. Students can avoid this fee by calling or emailing their counselor to let them know that they will miss the appointment, preferably at least 24 hours before the appointment.
Can I see a psychiatrist on campus?
There is a part-time psychiatrist available to students through the Health Center. For a full explanation of and limits to psychiatric services, please visit the Health Forms and Policies page. To see the on-campus psychiatrist, students must first meet with a mental health counselor for an intake appointment. To make an appointment, students should call the confidential counseling voicemail box at 410-337-6481 and leave their name, number, the best time to reach them, as well as the reason for seeking treatment.
Are counseling sessions confidential? Can parents know what is discussed in session?
In accordance with legal and ethical standards for psychologists and counselors, all counseling sessions with students over 18 years of age are confidential. Counselors cannot disclose whether a student is in counseling without the student’s written consent. For more information on confidentiality, please see the first page of our "Counseling Pre-intake Packet" (found on our Forms page).
In certain instances, with the student’s permission, it may be clinically appropriate for a counselor to speak to a student’s former or future provider(s), a staff member, or another person specified by the student, regarding treatment. In these instances, students can sign a "Release of Information Form" (located on our Forms page).
Do I need a specific insurance for counseling appointments at Goucher?
No. Short-term counseling services are available to students (who are appropriate for on-campus treatment) no matter their insurance coverage. If students are seeking long-term counseling services or have chronic mental health concerns, they should check with their insurance providers to find a suitable psychiatrist, psychologist and/or counselor in the Towson/Baltimore community. Please see the "Understanding Campus and Community Resources" handout on our Forms page for more information.
How often can I be seen by a counselor and how long is each session?
On-campus counseling is intended for short-term purposes only. This can vary from 1-12 sessions depending on the needs of the client and the campus. Counselors meet with students once a week at most, and sessions are typically 45-50 minutes in length.
For students who would like more frequent sessions, long-term support, and/or who have chronic mental health concerns and have been seeing a counselor regularly before coming to college, we highly recommend seeking an off-campus community provider. For more information about how to find one, please see the "Understanding Campus and Community Resources" handout on our Forms page for more information.
Do you need to be in crisis to go to the counseling center?
No! It can be just as helpful, if not more so, to seek counseling treatment just when you are starting to feel that you could use some assistance. You don’t need to wait until there is a big problem to talk to a counselor.
What if I’ve been in ongoing prior treatment- should I wait to come to campus and “see how it goes” before finding a provider?
No. If you will be joining the Goucher community as a new student, anticipate what your needs may be as you make this transition. While often exciting, this transition may also be stressful. If you have had the ongoing support of a counselor, psychologist, or psychiatrist in the past, please note that you will likely benefit from continued treatment at least during the first semester. In these instances, it is recommended you establish a relationship with a provider in the community.
We encourage you to identify a provider before you arrive to ensure you have access to support in your first weeks of classes. An online resource that may be useful is http://www.transitionyear.org/.
For help finding a provider, please see the “Understanding Campus and Community Resources” handout on our Forms page for more information.
If you are unsure and would like your current provider to discuss treatment with a Goucher counselor, please sign a "Release of Information Form" (located on our Forms page) so your current provider can speak with us and determine if on-campus treatment will fulfill your needs.
Do you provide transportation to off-campus counselors and physicians?
The college does not provide transportation to off-campus providers. Some of the providers listed on our “Understanding Campus and Community Resources” handout (located on our Forms page) are within walking distance or available by using the Collegetown Shuttle or Zipcar, Gopher-A-Ride, Uber, Lyft, or taxi.
Who is likely to struggle with the transition to college?
- Students who have struggled in the past with transitions
- Students with poor self-confidence or inadequate coping skills
- Students who have difficulty making friends easily
- Students with a hometown romantic partner
- Students with poor study, self-management, and organizational skills
- Students with ambivalent feelings about being at Goucher College
When should parents be concerned about their student’s mental health?
Parents should be concerned if their student exhibits:
- social withdrawal
- marked changes in appearance/hygiene
- excessive self-criticism
- tearful phone calls outnumber others
- talk of hopelessness
- excessive fatigue or lethargic mood
- extreme increases in energy and/or rapid speech
- inability to think and concentrate
- dramatic changes in grades
- reference to suicide or self-harm, vague or not
How can parents help when they are so far away?
- Stay in touch
- Encourage independence and using local assistance
- Be realistic
- Be prepared for change
- Encourage assertiveness
- Be aware of roommate conflicts
- Don’t panic!
- Don’t let students wait long to ask for help
Who should a parent call if they are concerned about a student?
If you are immediately concerned about the safety of a student please call the Office of Public Safety at 410-337-6111. If you have a general concern about the student's wellbeing, you should call the Office of Residential Life at 410-337-6424 and/or the Office of the Dean of Students at 410-337-6150. Due to the limits of confidentiality, it is not helpful to call the Counseling Center to discuss concern for a student as counselor will not be able to speak about a student without a release form. The numbers listed above are the best way to communicate with the college about your student's wellbeing.