Lost or Stolen OneCards
If you lose your OneCard or if it is stolen you must report the loss to the Department of Public Safety. The Office of Public Safety will immediately deactivate the card for the safety and security of the Goucher community, as well as to protect the cardholder from monetary loss.
Replacement OneCards are issued by Public Safety for a non-refundable fee of $15.00. If the old OneCard is found at a later date individuals may not request a refund as the old card will no longer be active in our system.
Never give your card to anyone. If you lose your card, report it immediately to the Office of Public Safety at 410-337-6112.
If your OneCard fails to work for any reason, please take it to the Office of Public Safety in Heubeck Hall. If we can't fix the problem, we'll provide you with a new card for a replacement fee of $15.00.
We will not charge you to replace your card under the following circumstances:
- If card becomes defective due to normal usage (e.g., magnetic strip becomes scratched from extensive use).
- If the ink or lettering has leeched off, and the type appears gray.
- If you are submitting a legal name change or title change or correcting a Social Security Number.
Hole Punching your OneCard
Never punch a hole in your OneCard. A magstripe on the rear of the card and a computer chip embedded in the OneCard activate the proximity reader door access system. Punching a hole in your OneCard could damage the magstripe or the chip, rendering your OneCard useless. If this occurs, the OneCard will have to be replaced, at your expense.